Ways of claiming a Health Care Card

You can make a claim for some of the Health Care Cards on line or by filling in the appropriate forms.

Claiming on line

An online claim option is available for the Low Income Health Care Card, Foster Child Health Care Card and Ex-Carer Allowance (child) Health Care Card.

If you wish to claim on line, you should register for an online account and then log on to claim the appropriate Health Care Card.

Claiming with forms

To claim a card using a paper claim form you can:

• print out a Claim for a Health Care Card form or Application for a Health Care Card for former recipients of a Carer Allowance Health Care Card or
• call us on the appropriate services and payments telephone numbers so we can post you a form or
• visit your nearest DHS Service Centre

Documentation

When lodging your claim, we will ask you for information to assess your entitlement. This includes your and your partner's income and assets.

Once you submit your claim you will need to provide proof of identity. We will also tell you if there are other documents and forms you need to provide. You will need to submit these within 14 days. The sooner we receive your documents, the sooner we can process your claim.

Claim outcome

We will send you a letter advising whether your claim has been successful.

If your claim is successful, we will send your Health Care Card in the mail.

If you disagree with a decision we make

You always have the right to appeal any decision made by us. See information on Reviews and appeals.

Claiming the Low Income Health Care Card

on this page

• Before you start
• Claiming options
• Claim forms
• Supporting documentation
• Submit your claim
• Claim outcome

Before you start

Check if you are eligible for this payment before you start your claim.
You should register an intent to claim for a Low Income Health Care Card. This will help you get your card from the earliest possible date.

Claiming options

Online

A secure, convenient and easy way to start a claim for a Low Income Health Care Card. Once you have completed your claim online, bring the supporting documents requested on the claim form to a service centre within 14 days.

If you already have online access to your Centrelink account, you can log on with your Customer Reference Number (CRN) and password. Select Apply for a Payment thenMake a Claim from the menu to start your claim.

Claim forms

Print and complete a Claim for a Health Care Card form.

Supporting documentation

You may need to complete some additional forms with the claim form. This will help us assess your claim accurately, based on your personal circumstances. Additional forms and documents you may need to provide include:

• proof of identity for yourself and your partner
• proof of your adjusted taxable income for yourself and your partner, or
• any other verification documents we request

Submit your claim

If you completed your claim online you will need to provide us with your supporting documentation within 14 days.
If you are claiming in person, submit your claim and supporting documentation to your nearestservice centre. We will need these documents before we can finalise your Low Income Health Care Card claim.

Claim outcome

If your claim is successful, we will send your Low Income Health Care Card in the mail. 
You always have the right to appeal any decision we make. Read more about reviews and appeals.



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